Support
Support
Quick answers for businesses evaluating or using ReppyLoop.
Last updated: June 16, 2026
What is ReppyLoop?
ReppyLoop is a follow-up and value-tracking tool for local service businesses. It helps owners know when customers are due back, send permitted follow-ups, request honest reviews, and track click and return activity.
Does ReppyLoop replace my booking system?
No. ReppyLoop can send customers to your existing booking link or collect a simple booking request. It is not full scheduling.
Does ReppyLoop send SMS?
SMS is available on ReppyLoop Growth when billing is active or trialing, Twilio is configured, the customer has a phone number, and the customer is opted in.
Can I import customers?
Yes. ReppyLoop supports CSV import with preview, validation, duplicate handling, name parsing, return-date calculation, and a Needs Review path for rows missing last visit dates.
What does recorded return value mean?
Recorded return value comes from visits the business marks completed. Estimated revenue influenced is directional and not guaranteed attribution.
Does ReppyLoop guarantee revenue?
No. ReppyLoop does not guarantee bookings, revenue, repeat visits, reviews, or customer responses.
How do SMS opt-outs work?
Customers can reply STOP to opt out. ReppyLoop records the opt-out and blocks future SMS to that customer.
How do I cancel?
Use the billing portal when available or contact support@reppyloop.com. Cancellation stops future renewals but does not automatically refund prior charges.
How do I contact support?
Email support@reppyloop.com.