Acceptable Use Policy

Allowed customer data

Businesses should only upload basic customer follow-up data needed for rebooking and review workflows.

• Name.
• Email.
• Phone.
• Service type.
• Last visit date.
• Return interval.
• Opt-in status.

Do not upload unnecessary sensitive data

Do not upload unnecessary sensitive notes, medical details, diagnosis information, insurance data, government identifiers, financial details, or other regulated data beyond what ReppyLoop is designed to store.

Prohibited uses

• Spam or unsolicited messages.
• Purchased, rented, scraped, or third-party contact lists.
• Sending email or SMS without consent or another lawful basis.
• Harassment, fraud, deception, or illegal content.
• Fake reviews, incentivized reviews, or requests only for positive reviews.
• Using ReppyLoop for regulated industries without approval.
• Bypassing SMS opt-outs, email unsubscribe requests, or stop-contact requests.
• Interfering with platform security.
• Reselling access without permission.

Review request compliance

ReppyLoop may help businesses request reviews from real customers. Businesses must not offer money, discounts, gifts, or other incentives in exchange for reviews. Businesses must not request only positive reviews or create fake reviews. Review requests should ask for honest feedback based on a genuine customer experience.

Email compliance

Businesses must only email customers where they have a lawful basis or permission to do so. Emails should identify the business clearly. Commercial emails should include a way to stop receiving future emails. ReppyLoop supports safe follow-up cadence and stop conditions, but ReppyLoop does not allow spam.