Subscription Agreement

Subscription plan terms

ReppyLoop Light, ReppyLoop Starter, and ReppyLoop Growth are monthly or yearly subscription plans. Billing is handled through Stripe and renews on the selected billing interval until cancelled.

Plan access

• Light includes a professional ReppyLoop website, booking page, customer intake, booking calendar, manual approval, automatic approval passed isolated QA for the current request-based auto-confirm flow, and transactional customer confirmation emails.
• Starter includes Light features plus Revenue Recovery Inbox, retention email, review requests, click tracking, monthly value reporting, recovery audit/import tools, and eligible email campaign tools.
• Growth includes Starter features plus consented/configured SMS recovery reminders, empty-slot texts, win-back texts, SMS opt-in/opt-out tracking, and up to 1,000 SMS/month.

SMS included limit and overages

Growth includes up to 1,000 SMS/month. Additional SMS usage may be billed separately if usage exceeds included limits.

Billing portal and failed payments

After checkout creates a Stripe customer, the billing portal may be used to manage payment methods, invoices, and cancellation. Failed payments may cause subscription access to become past due, unpaid, inactive, or otherwise limited.

Plan changes and cancellation

Plan changes may affect feature access and billing. Cancelling stops future renewal but does not automatically refund prior charges. SMS sending requires Growth, active or trialing billing, provider setup, and customer opt-in.

Setup services

Light, Starter, and Growth use a $199 one-time setup fee. Setup may cover website build, onboarding, customer import, booking/review link setup, template preparation, and first-campaign readiness depending on the plan. It is charged through Stripe during the first subscription checkout only when setup has not already been paid or waived in writing. After setup is paid or waived, plan changes do not add another setup fee.

Access and export after cancellation

After cancellation, ReppyLoop may limit paid features. Businesses should request export or deletion assistance by contacting support. ReppyLoop may retain records as needed for legal, security, billing, or operational purposes.

Beta and no revenue guarantee

Beta or pilot customers may receive custom onboarding, credits, or cancellation accommodations in writing. ReppyLoop does not guarantee bookings, repeat visits, revenue, positive reviews, or customer responses.